Our Married Life

Brian thinks I’m a freaking out too soon, but then again he has no balls, I think it’s the right thing to do at this point. Read what I’ve wrote below and let me know if it sounds fair.

I recently purchased a brand new 2006 VW Passat on November 4th, 2006. Just after 3 weeks and 1500 miles, I noticed that the air conditioning/heater fan was not starting immediately after the car was turned on. I took the car in the following week to have it checked out. After waiting 2 hours, the technician was unable to find the root cause and had to make a call to TechOne. I was told that I will receive a call the next day and that I would need to bring my car back in.

The next day I did not receive a call. I had to followup myself the day after and the advisor stated that the issue was a defective speed resistor. The part was ordered, and I received a call the following week. I came in that night after receiving the call and waited another 2 hours for the speed resistor to be replaced. Upon driving the car home, I noticed that the issue was not resolved. The fan still did not start automatically. The following day I drove the car around and noticed that the problem had worsened. The fan would take more than 10 sometimes 20 minutes before it actually started. That day, I called and made an appointment for that evening to bring the car in. Since then the service team still has my car and have no idea what the root cause of the issue is.

Unfortunately, this car has not performed well, nor was the service adequate. I am disappointed because I feel like my car is being worked on for an issue that appeared to be minor and yet there is no resolution. I do not trust that after the car is returned it will be in the shape that it was when I first brought it in.

I fear that the product I have purchased does not live up to par on what the VW corporation has promised its customers. I have had cars with over 100,000 miles and never once did I have an issue with them as this one. I fear that the car will continue to have problems; therefore in retribution I am requesting that VW will offer me a full extended warranty at no cost due to the uncertainty of the state of the car once it is returned back to me.

This is not a complaint on the service level that I have been receiving but rather a complaint on the competancy of your technical staff.

I look forward to your reply and a resolution to my problem, and will wait until the end of the week before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me at the above address or by phone.